Senior Manager, Event Technology

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Location: Jersey City, NJ -  Hybrid (3 days in office)

What You Would Get To Do:

In this role, the Team Lead, Event Technology is responsible for collaborating with the Team Manager, Event Technology for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management.

Your Contributions 

• Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture
• Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process
• Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses.
• Ensure the team maintains strong, positive relationships with clients.
• Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning.
• FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible
• Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale.
• Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes.
• Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
• Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change
• Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements
• Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis
• Project oversight of event registration websites, app builds and all technological aspects of our events, providing more junior team members with project guidance 
• Innovate and keep up-to-date on all emerging technologies and trends and ensure team members are informed 
• Work alongside other Team Leads to manage relationships with technology suppliers including the negotiation of contracts  
• Assist with managing Event Technology staffing requests, considering individual team members capacities and capabilities
• Responsible for capacity management and flagging when scalable resources are needed
• Delivery of consistent service excellence across multiple clients’ relationships and assigned projects, and pro-actively encourage quality improvement 
• Take the lead in the deepening of client relationships through pro-active professional consultation and advice where applicable 
• Build excellent relations with clients through positive, precise, clear verbal and written communications 
• Deepen client relationships through increased service range innovation
• Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations
• Travel for on-site management when necessary

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• 8-10+ in Event Technology and Attendee Management
• Bachelor’s Degree preferred
• Proficient programming skills of HTML and CSS is beneficial
• Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
• Onsite event registration experience
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms 
• Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Extensive industry knowledge of new suppliers, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

ADMINISTRATION & GENERAL

• Work intelligently and ensure that the Team Manager is aware of problems or issues which negatively affect productivity
• Strict and accurate adherence to company’s time tracking policies and systems
• Ensure knowledge is shared within the team through positive communications
• Work on ad hoc requests from clients as required
• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings

United States Residents: The base pay for this position ranges from $100,000-140,000. This role is also eligible for an annual discretionary bonus.

Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

 At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

 #LI-Hybrid #LI-KM1