Event Registration Manager

Employment Type: Full-time

Location: Hong Kong

Work Site Type: Hybrid

ABOUT OUR COMPANY

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

Learn more at www.firstagency.com

JOB SUMMARY

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Registration/Event Technology Manager. The Event Registration/Event Technology Manager will be responsible for the high quality operations of technology, event websites/apps, data management and other analytics.

The Event Registration/Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management and have a great eye and attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Implementation and project management of event registration websites, app builds and all technological aspects of our events
  • Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
  • Innovating new technology and how integration will flow between systems
  • Database Management: ensuring consistency of information and generating lists upon request
  • Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc
  • Assist in the development and management of online registration
  • Manage relationships with technology suppliers including the negotiation of contracts
  • Effectively communicate with internal and external clients over the phone, in person and via email
  • Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
  • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request
  • Coordinate planning and utilisation of the mobile app. May assist with build depending on platform
  • Be a lead contact for attendee management and technology vendors including pre-event and during execution
  • Responsible for all registration collateral and equipment management
  • Create and distribute post event client surveys
  • Registration desk flow design and set up
  • Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
  • Provide insight in to user experience of all pre-event and onsite registration for both virtual and in-person events
  • Provide training support to team members on current technology and processes
  • Ability to travel domestically and internationally in support of client events
  • Support other members of the department as needed on ad-hoc projects

QUALIFICATIONS, KEY SKILLS & EXPERIENCE

  • Extensive Comprehensive experience required, including meeting planning and coordination including event and registration technology
  • Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
  • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
  • Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
  • Highly motivated, able to work independently
  • Exhibit strong work ethic, patience, and a winning attitude
  • Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
  • Ability to manage multiple projects simultaneously
  • Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint
  • Strong oral and written communication skills
  • Customer focus and approachable demeanour
  • Excellent time managements skills
  • Independent and critical thinker with keen sense of judgement
  • Quick and strategic problem solver

ADMINISTRATION & GENERAL

  • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
  • Work intelligently and ensure that your line manager is aware of problems or issues which negatively affect productivity
  • Build excellent relations with team through positive communications
  • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
  • Work on ad hoc requests as required, typically during quiet times

ADDITIONAL SKILLS

  • Fluency in spoken English, Mandarin and Cantonese, written English and Chinese is essential to perform tasks such as reading and composing communications, communicating with clients, translating documents, setting up registration sites, and more. This will also aid with the training programme you will go through should you be successful.

#LI-TS1

 

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.