HR Systems Manager

Employment Type: Full-time

Location: New York

Work Site Type: Hybrid

 

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

Location: New York, NY - Hybrid (2 days in office)

What You Would Get To Do:

The HR Systems Manager will play a key role within the IT organization, collaborating closely with the People & Culture team to define and execute the strategy for core HR platforms (BambooHR, Greenhouse, Docebo). This role is responsible for the ongoing systems management, as well as contributing to the evaluation and selection of future HR technologies. The ideal candidate will have a strong systems mindset and a passion for enhancing automation, efficiency, and reducing manual efforts across the business. This position also involves managing vendor relationships and coordinating with third-party consultants, serving as a critical link between IT and People & Culture.

Your Contributions 

Human Resources Information System (HRIS)

  • Build and maintain relationships with vendors and external consultants to manage delivery of services (e.g. feature updates, system support, etc.).
  • Maintain a detailed log of all open items, including updates, reported bugs, fixes, and pending enhancements and proactively support the resolution and closure of outstanding issues by coordinating with relevant teams.
  • Provide training across P&C teams to ensure understanding of how the systems work and can use it efficiently and effectively.
  • Collaborate with P&C to enhance processes and system controls, aiming to improve efficiency and overall operational effectiveness.
  • Partner with IT Operations to automate and maintain user accounts and roles for HR systems.
  • Evaluate and prioritize improvements and issue resolutions based on stakeholder feedback and overall business impact.
  • Maintain API and/or low-code HRIS integrations across systems.
  • Build and improve reports within the existing systems to ensure accuracy and efficiency. 
  • Work with Data & Analytics to define data/metrics needed for P&C dashboards across systems.

Applicant Tracking & Learning Management Systems

  • Serve as the primary point of contact for managing Applicant Tracking and Learning Management Systems, handling all related queries efficiently.
  • Build new reports and enhance existing ones to support data-driven decision-making.
  • Effectively monitor and maintain system license usage.
  • Develop and maintain any API or low-code integration across all systems.
  • Continuously improve the overall processes and controls to enhance system efficiency and user experience.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

  • Knowledge of and experience with HRIS, ATS, and LMS systems and functionality (e.g., BambooHR, Greenhouse, Docebo)
  • Bachelor's degree preferred
  • Experience working with vendors and  third-party technology partners.
  • Multiple (5+) years of relevant experience with HR systems in a global enterprise
  • Configuration of design templates, development work and customization of HRIS, ATS, and LMS systems
  • Experience with one implementation of an HRIS system
  • Strong initiative with an appetite to learn and develop
  • Strong attention to detail and the ability to see jobs through to completion
  • Ability to prioritize work and meet deadlines with excellent planning and organizational skills
  • Ability to successfully work under pressure and deliver change
  • The ability to work both independently, and within a team, and a strong team player

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

  • Private Medical Insurance with BUPA from day one
  • 28 Days Annual Leave PLUS Bank Holidays
  • Personal Volunteer Day
  • 20 Days of Sick Pay each Year
  • Enhanced Parental Leave (Maternity & Paternity)
  • Wellness Stipend
  • Complimentary access to Headspace, Rocket Lawyer & Maven
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Mobile Phone Allowance
  • Pension Scheme Enhancements
  • Discretionary Bonus Structure
  • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $115,000 to $135,000. This role is also eligible for an annual discretionary bonus.

#LI-CB1

 

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.