Event Management Team Lead

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 12 countries with more than 700 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace, and the nonprofit sector.

Most recently, Eventex honored FIRST as one of the Top 150 Event Organizers & Agencies in the USA, while Chief Marketer listed FIRST among their “200 Top Marketing Agencies" for both 2022 & 2021, and Special Events recognized FIRST as one of their “50 Top Event Companies” at the end of 2020. Crain’s New York Business included FIRST in the Top 100 “Best Places to Work in NYC” for 2020, and The London Stock Exchange Group once again listed FIRST as one of ‘1000 Companies to Inspire Britain’ in 2020.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. 

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. 
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.

Location: New York, NY (5x a week in office)

What You Would Get To Do:

The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

Your Contributions 

• The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by event intake team and confirms space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high profile groups, overseeing execution of larger scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an on-going basis
• Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the on-boarding/off-boarding process for all employees
• Ensure team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• 10+ years’ event management experience, preferably within a large venue, hotel, or event management capacity
• 2+ years’ experience managing or supervising a team
• Strong people management skills with the ability to lead by example
• Bachelor’s Degree preferred
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Administrative and General:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationship with team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

As part of the interview process, you might be asked to prepare a presentation based on a provided case study. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process.

United States Residents: The base pay for this position ranges from $100,000 to $125,000. This role is also eligible for an annual discretionary bonus.

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