Event Technology Coordinator

Employment Type: Full-time

Location: London

Work Site Type: Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide, including ours, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. 

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. 

At FIRST, you'll find:

  • A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. 
  • An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
  • Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Coordinator. The Event Technology Coordinator will support the Event Technology team with operations of technology, event websites/apps, data management and other analytics.

Your Contributions

  • Support team with event registration websites, app builds and all technological aspects of our events
  • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
  • Effectively communicate with internal and external clients over the phone, in person and via email; responding to all client emails within set SLAs.
  • Assist in contacting clients for relevant information pertaining to the event
  • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
  • Lead onsite registration procedures, including training temp staff and monitoring attendee participation.
  • Travel periodically to oversee attendee logistics and registration for offsite events.
  • Create and distribute post event client surveys
  • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics

What We Are Looking For

  • Related experience in Data Management and Event Technology including entry level meeting planning and coordination (preferred but not essential)
  • Bachelor's degree preferred or equivalent practical experience
  • Highly motivated, able to work independently
  • Exhibit strong work ethic, patience and a winning attitude
  • Strong oral and written communication skills
  • Flexible and willing to work outside normal business hours (evenings & weekends)
  • Ability to travel for events when required
  • Ability to manage multiple projects simultaneously
  • Strong proficiency with Microsoft Office – specifically with Excel

Administration & General

  • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
  • Work intelligently and ensure that your line manager is aware of problems or issues which negatively affect productivity
  • Build excellent relations with team through positive communications
  • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
  • Work on ad hoc requests as required, typically during quiet times

#LI-TS1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.