Director, Client Services - Events & Experiential 5286555007

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Employment Type: Full-time

Location: New York, NY

Work Site Type: Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do:

The Account Director plays a key role in managing client relationships and supporting the strategic development of assigned account(s). This role is responsible for ensuring the successful delivery of programs, driving client satisfaction, and contributing to revenue growth opportunities. Acting as a trusted partner to clients and an internal leader, the Account Director oversees account performance, supports financial management, and contributes to long-term account planning. The Account Director demonstrates strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery.

Your Contributions

Account Leadership & Client Growth

Act as the primary point of contact and strategic advisor for assigned clients
Build and maintain strong client relationships, ensuring long-term partnerships and continued growth opportunities.
Maintain account plans and develop a pipeline of growth opportunities across the client’s business
Conduct monthly updates and lead quarterly account reviews
Monitor monthly performance against annual targets, proactively identifying gaps and implementing actions to close them.
Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth

Contract & Financial Oversight

Manage contract negotiations and renewals, collaborating with shared services
Monitor client contracts, service level agreements (SLAs), and key performance indicators (KPIs) to ensure service excellence.
Collaborate with the Commercials Team to manage account budgets, forecasts, and financial performance, ensuring accuracy and account profitability
Follow client invoice and finance processes
Analyze historical information and trends to provide insights for current fiscal status
Identify future opportunities and track in CRM system
Manage and execute client requests for Compliance and Account related matters
Maintain accurate reporting in internal systems such as CRM (Salesforce), ensuring visibility into pipeline, performance metrics, and financials

Business Development & Growth

Act as the primary point of contact and strategic advisor for assigned client(s)
Build and maintain strong client relationships, ensuring long-term partnerships and continued growth
Identify new opportunities and develop proposals for account growth
Qualify all new business opportunities and pull in the needed expertise and capability from across FIRST as well as externally to deliver on commitments to clients
Proactively look for ways to streamline processes, identify best practices and new solutions

What We Are Looking For

Bachelor's Degree Preferred
Position requires 8-10 years of experience
8+ years’ client management experience, delivering exceptional service to large client accounts

Strong and consistent track record of meeting and exceeding account/departmental targets and objectives
Experience with corporate/financial clients is highly preferred

3+ years’ event management experience highly preferred
20-40% Requirement to travel domestically and may require international travel when necessary

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $105,444 - $121,261. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-KM1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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Are you a current or past employee of FIRST? If yes, please share title and dates of employment.

Will you require visa sponsorship or other immigration support to work in the United States now or at any point in the future?

Do you currently have the legal right to work in the United States?

Were you referred for the role by an existing FIRST employee? If yes, please add name(s).

Do you have any family member(s) that currently work for the company? If yes, please add name(s).

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What is your desired pay?

Have you been directly responsible for managing account budgets, financial forecasting, and profitability (P&L)?

Do you have 8+ years’ client management experience, delivering exceptional service to large client accounts?

Are you able to work out of our New York City office on a hybrid basis in accordance with our current in-office policy

Are you able and willing to travel domestically and/or internationally up to 40% of the time?

Do you have experience working with large corporate financial clients?

Do you have 3+ years of event management experience? Do you understand the fundamentals of planning and executing large corporate events?

Are you a citizen or permanent resident of Iran, Syria, Cuba, North Korea, or the Crimea, Luhansk, or Donetsk regions of Ukraine, which are currently subject to U.S. comprehensive trade sanctions?

Please note that all candidates who are extended an offer for a role at FIRST will be required to undergo a background check. Subject to local laws, this may include verification of employment history, educational history, criminal background checks and certain financial disclosure depending on your role. Failure to pass such background check will result in your offer being rescinded. Please acknowledge your agreement to continue your application.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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As set forth in FIRST Global Agency’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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