Event Technology Solutions Manager 5278095007

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Employment Type: Full-time

Location: New York

Work Site Type: Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: Hybrid (2-3 days in NY office) must live in the tri state area to be able to commute to NY office

Learn more at www.firstagency.com

What You Would Get To Do

The Team Lead, Event Technology is responsible for overseeing the successful implementation and delivery of technology solutions across client events. Reporting to the VP, Event Technology, this role manages a team of event technology professionals, ensuring best-in-class execution, innovation, and alignment with client and business needs. The Team Lead plays a supprotive role in advancing FIRST’s event technology offering, maintaining operational excellence, and supporting the adoption of emerging tools and platforms that enhance event experiences.

There is a requirement for onsite events to travel domestically or abroad as required - up to 40%.

Your Contributions:

Event Technology Management

Serve as a senior escalation point for clients, internal teams, and direct reports across pre-event, onsite, and post-event delivery.
Consult with clients and internal stakeholders on Event Technology strategy, platform recommendations, best practices, user experience, and delivery approach for virtual, hybrid, and in-person events.
Oversee the planning, build, testing, implementation, and delivery of event registration websites, event apps, onsite registration solutions, reporting tools, surveys, and related technology platforms.
Provide hands-on delivery support when needed, including registration site and app builds, database management, communications, reporting, badge and print production, and onsite execution.
Advise and support team members through complex builds, client requirements, technical issues, and onsite delivery needs, ensuring consistent quality and timely resolution.
Establish, maintain, and communicate Event Technology best practices, workflows, SOPs, and compliance standards to support scalable and consistent delivery.
Review event technology solutions to ensure they meet client objectives, operational requirements, data needs, and attendee experience expectations.
Manage technology supplier relationships, ensuring tools, platforms, and vendor support meet delivery standards and client expectations.
Monitor emerging event technologies, platform enhancements, AI opportunities, and industry trends, sharing relevant insights and recommendations with the team and clients.
Provide management-level oversight for troubleshooting and issue resolution, escalating risks, gaps, or resource needs as appropriate.
Support hotel room block coordination and related attendee management processes as needed.
Produce and review reporting, analytics, response tracking, surveys, and post-event insights to support client decision-making and continuous improvement.

Team Management

Manage, develop, mentor, and provide ongoing feedback to direct reports (up to 12), supporting individual growth, performance, and career progression.
Oversee team workload, capacity, and day-to-day priorities, identifying pressure points and providing guidance or hands-on support where required.
Manage workflow and resource planning, flagging when additional scalable support is needed to maintain delivery quality.
Coordinate team coverage, vacation schedules, office presence, and administrative requirements including T&E review.
Promote clear communication across the team to support efficiency, alignment, and consistent delivery standards.
Identify and manage issues that may impact productivity, morale, service quality, or delivery outcomes.
Partner with FIRST People & Culture and/or the VP, Event Technology on company initiatives, recruiting, employee relations, and performance matters.
Lead and motivate the team to work efficiently, collaboratively, and proactively.
Ensure the team provides value for money to clients while identifying opportunities for added value, innovation, and improved ways of working.
Encourage the team to stay current on Event Technology best practices and bring forward ideas, recommendations, and creative solutions.
Ensure adherence to SOPs, compliance processes, documentation standards, event files, and recordkeeping requirements to support smooth handovers and continuity.
Lead by example, fostering a positive, solutions-focused, and accountable team environment

What We Are Looking For

8-10 years’ related experience in Data Management and Event Technology including entry level meeting planning and coordination
Previous leadership/management experience preferred
Expert knowledge of Cvent is required
Strong data management and reporting skills, advanced Excel knowledge preferred
Advanced proficiency with platforms such as Cvent, Aventri, Certain, Aventri, Swoogo, Rainfocus, Eventbrite, SpotMe
Experience with on-demand badge printing, RFID, session scanning and lead generation
Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
Highly motivated, able to work independently
Exhibit strong work ethic, patience and a winning attitude
Strong oral and written communication skills
Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental & Vision, which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $143,766.00 - $165,332.00. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-KM1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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Do you live in the USA?

Please provide city and state you currently reside in.

Do you currently, or will you at any point in the future, require sponsorship to work in the US?

Were you referred for the role by an existing FIRST employee? If yes, please add name(s).

Are you a current or past employee of FIRST? If yes, please share title and dates of employment.

Do you have any family member(s) that currently work for the company? If yes, please add name(s).

What is your desired pay?

Are you able to work EST hours 8:30am-5:30pm?

Do you have 8 years of experience in event technology and attendee management for corporate events?

Do you have a minimum of 8 years using Cvent Flex?

Do you have advanced expertise Cvent Flex and other registration platforms?

Are you proficient with virtual meeting and event platforms? If so, please list event website platforms.

Do you have general knowledge of HTML and CSS?

Do you have a minimum of 5 years managing a team?

Are you a citizen or permanent resident of Iran, Syria, Cuba, North Korea, or the Crimea, Luhansk, or Donetsk regions of Ukraine, which are currently subject to U.S. comprehensive trade sanctions?

Please note that all candidates who are extended an offer for a role at FIRST will be required to undergo a background check. Subject to local laws, this may include verification of employment history, educational history, criminal background checks and certain financial disclosure depending on your role. Failure to pass such background check will result in your offer being rescinded. Please acknowledge your agreement to continue your application.

Since this position may sit within an investment bank, there are company-wide trading restrictions that apply to the new hire and any immediate family or household member. The hiring manager can provide further context if needed. Are you willing to comply with these policies?

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

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