Employment Type: Full-time
Location: London
Work Site Type: Hybrid
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Team Lead, Event Technology is responsible for overseeing the successful implementation and delivery of technology solutions across client events. Reporting to the VP, Event Technology, this role manages a team of event technology professionals, ensuring best-in-class execution, innovation, and alignment with client and business needs. The Team Lead plays a supprotive role in advancing FIRST’s event technology offering, maintaining operational excellence, and supporting the adoption of emerging tools and platforms that enhance event experiences.
Your Contributions
Event Technology Management
- Serve as a senior escalation point for clients, internal teams, and direct reports across pre-event, onsite, and post-event delivery.
- Consult with clients and internal stakeholders on Event Technology strategy, platform recommendations, best practices, user experience, and delivery approach for virtual, hybrid, and in-person events.
- Oversee the planning, build, testing, implementation, and delivery of event registration websites, event apps, onsite registration solutions, reporting tools, surveys, and related technology platforms.
- Provide hands-on delivery support when needed, including registration site and app builds, database management, communications, reporting, badge and print production, and onsite execution.
- Advise and support team members through complex builds, client requirements, technical issues, and onsite delivery needs, ensuring consistent quality and timely resolution.
- Establish, maintain, and communicate Event Technology best practices, workflows, SOPs, and compliance standards to support scalable and consistent delivery.
- Review event technology solutions to ensure they meet client objectives, operational requirements, data needs, and attendee experience expectations.
- Manage technology supplier relationships, ensuring tools, platforms, and vendor support meet delivery standards and client expectations.
- Monitor emerging event technologies, platform enhancements, AI opportunities, and industry trends, sharing relevant insights and recommendations with the team and clients.
- Provide management-level oversight for troubleshooting and issue resolution, escalating risks, gaps, or resource needs as appropriate.
- Support hotel room block coordination and related attendee management processes as needed.
- Produce and review reporting, analytics, response tracking, surveys, and post-event insights to support client decision-making and continuous improvement.
Team Management
- Manage, develop, mentor, and provide ongoing feedback to direct reports, supporting individual growth, performance, and career progression.
- Oversee team workload, capacity, and day-to-day priorities, identifying pressure points and providing guidance or hands-on support where required.
- Manage workflow and resource planning, flagging when additional scalable support is needed to maintain delivery quality.
- Coordinate team coverage, vacation schedules, office presence, and administrative requirements including T&E review.
- Promote clear communication across the team to support efficiency, alignment, and consistent delivery standards.
- Identify and manage issues that may impact productivity, morale, service quality, or delivery outcomes.
- Partner with FIRST People & Culture and/or the VP, Event Technology on company initiatives, recruiting, employee relations, and performance matters.
- Lead and motivate the team to work efficiently, collaboratively, and proactively.
- Ensure the team provides value for money to clients while identifying opportunities for added value, innovation, and improved ways of working.
- Encourage the team to stay current on Event Technology best practices and bring forward ideas, recommendations, and creative solutions.
- Ensure adherence to SOPs, compliance processes, documentation standards, event files, and recordkeeping requirements to support smooth handovers and continuity.
- Lead by example, fostering a positive, solutions-focused, and accountable team environment.
What We Are Looking For
- 8-10 years’ related experience in Data Management and Event Technology including entry level meeting planning and coordination
- Previous leadership/management experience preferred
- Expert knowledge of Cvent is required
- Strong data management and reporting skills, advanced Excel knowledge preferred
- Advanced proficiency with platforms such as Cvent, Aventri, Certain, Aventri, Swoogo, Rainfocus, Eventbrite, SpotMe
- Experience with on-demand badge printing, RFID, session scanning and lead generation
- Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
- Highly motivated, able to work independently
- Exhibit strong work ethic, patience and a winning attitude
- Strong oral and written communication skills
- Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-Hybrid
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.