Employment Type: Full-time
Location: London
Work Site Type: Hybrid
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.
Learn more at www.firstagency.com
What You Would Get To Do
The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Manager. The Event Technology Manager will be responsible for the high-quality operations of technology, event websites/apps, data management and other analytics.
The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management and have a great eye for and attention to detail.
Your Contributions
- Implementation and project management of event registration websites, app builds and all technological aspects of our events
- Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
- Innovating new technology and how integration will flow between systems
- Database Management: ensuring consistency of information and generating lists upon request
- Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc
- Assist in the development and management of online registration
- Manage relationships with technology suppliers, including the negotiation of contracts
- Effectively communicate with internal and external clients over the phone, in person and via email
- Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
- Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request
- Coordinate planning and utilisation of the mobile app. May assist with building depending on platform
- Be a lead contact for attendee management and technology vendors, including pre-event and during execution
- Responsible for all registration collateral and equipment management
- Create and distribute post-event client surveys
- Registration desk flow design and set-up
- Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc
- Provide insight into the user experience of all pre-event and onsite registration for both virtual and in-person events
- Provide training support to team members on current technology and processes
- Ability to travel domestically and internationally in support of client events
- Support other members of the department as needed on ad-hoc projects
- Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)
As part of the interview process, you will be expected to complete a skills assessment test.
What We Are Looking For
Please be aware that we recognise that experience does not always align with our descriptions. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you require an accommodation at any stage of the recruitment process.
- Extensive, Comprehensive experience required, including meeting planning and coordination, including event and registration technology
- Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
- Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
- Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud, with event registration management systems such as Cvent
- Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
- Highly motivated, able to work independently
- Exhibit strong work ethic, patience, and a winning attitude
- Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
- Ability to manage multiple projects simultaneously
- Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint
- Strong oral and written communication skills
- Customer focus and approachable demeanour
- Excellent time management skills
- Independent and critical thinker with a keen sense of judgement
- Quick and strategic problem solver
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-hybrid
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.