Event Production Site Lead

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide, including ours, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. 

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. 

At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. 
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company and assume the role of EP Site Lead. This position is ideal for someone with strong production and management experience in the event industry who can assume a management role within an organisation. The Event Production SITE LEAD role will be responsible for leading the team of event technicians and venue managers for high-profile events to ensure the delivery of high-quality events. You’ll liaise with FIRST teams and our clients daily. This role will report to the Team Lead within the region.

For events, the goal is to provide a seamless experience to all attendees, press and partners.

Your Contributions

• Lead on all aspects of on-site technical service delivery which includes developing processes, training team members, and driving innovations and efficiencies
• direct line manager of select EP-embedded FIRST team members
• Staff, administer and maintain event calendar for FIRST team members
• Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
• Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports
• Partner with the Regional Lead, Team Lead, and FIRST People & Culture team on all company initiatives, recruiting, and employee relations matters
• Oversee the on-boarding & training/off-boarding process for all employees on the account
• Manage client expectations on production issues
• Provide support in any Event Production Technician position as required
• Provide support as a Technical Lead role on complex events as required
• Liaise across different levels within the immediate team, the client’s organisation, and third-party vendors
• Deliver final labour cost and technical spends in post-production
• Identify new and alternative ways of approaching FIRST’s production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure the team adheres to standard operating procedures and compliance processes
• Actively discuss production errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Provide input/feedback on big-picture opportunities, issues, and challenges within the organisation
• Manage and promote communications to all team members to ensure maximum efficiency
• Manage process requests and projects to/from FIRST Main Office
• Ensure the team maintains positive relationships with the client
• Lead and motivate the team to work efficiently
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Ensure freelancers are fully trained in their positions and work to the standards required
• Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
• Develop, mentor, and provide feedback to team members on an ongoing basis

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.

• 5+ years’ professional experience within the event production/broadcast industry/live event industry
• 1 – 2 years experience leading production teams is preferred
• Bachelor's degree preferred or equivalent practical experience
• Strong people management skills with the ability to lead by example is essential
• High level of proficiency in the delivery of high-quality events
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritise while adhering to critical project timelines in a fast-paced environment
• Experience managing day-to-day changes at every level of detail
• Familiarity with employee and labour rules within the region.
• Ability to manage many projects at once and with varying levels of production
• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing

Administrative and General

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Build excellent relations with the team, clients, vendors, and key venues through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter
• Work on ad hoc requests as required, typically during quiet times

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