Employment Type: Full-time
Location: Paris
Work Site Type: On-site
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.
FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.
FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture.
Learn more at www.firstagency.com
Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.
And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.
A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals.
At FIRST, you'll find:
- A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
- An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
- Creative teams that enjoy challenging work with an ability to make an impact on those around them.
Your Contributions
- Provide back-end support to the Event Technicians on productions in the events space
- Setup and monitor facility routing between event spaces and main Control Rooms
- Perform on-site maintenance on specialist equipment for event production and broadcast
- Design, test, evaluate and install new circuitry/equipment for use in the facility
- Analyse and repair technical faults on equipment beyond the first line of troubleshooting
- Manage client expectations on tech-related issues
- Ensure that production equipment is running the latest versions of software/firmware to enable new features
- Identify suitable workaround when equipment has failed to ensure continuity of the service
- Interpret and implement instructions and requests from event production meetings in order to deliver the maximum capability the facility can offer
- Help enhance the user experience utilising available engineering resources
- Produce and update technical documentation
- Keep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques
- Be able to travel between sites or assist remotely in order to perform break/fix and maintenance duties
- Train operational staff on existing or new equipment
- Own maintenance and engineering initiatives, including project management and 3rd party vendor liaison.
- Provide custom workflow and routing configuration for productions, facilitate ground up production setups in soundstages, and monitor productions and livestreams for optimal system performance.
- Regularly flex into production operator roles when staffing emergencies arise or when periods or relief need to be provided to operators during extended production calls.
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.
- 3+ years’ experience in digital production/broadcast facilities
- 7+ years’ of professional experience
- Bachelor’s Degree preferred but not required
- Preferably in a tech-related field
- Experience with Q-Sys and Dante
- Experience working with some or all of the following products, Yamaha, Dante, Evertz, Ross Carbonite and Ultrix, Barco E2/S3 or Analogue Way Aquilon, Panasonic PTZ cameras and controllers, Unilumin LED walls and Novastar or Megapixel processors, ETC ION theatrical lighting controllers.
- Ability to apply digital and analogue theory and work from diagrammatic information
- Ability to work across all event production and broadcast studio operations
- Deep understanding of front-line maintenance and diagnostics on networked environments
- Excellent face-to-face communication as well as written skills
- Rigging experience a plus
- Ability to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficial
- Understands video compression and file-based workflows
- Excellent analytical/troubleshooting practices and attention to detail
- In-depth understanding of TCP/IP networking
- Ability to take a service-oriented approach to this position, with a desire to help clients achieve their best result
- Ability to remain calm under pressure
- Excellent time management skills and the ability to prioritise critical elements in the workflow
- Ability to work well within a team
- Highly effective at both written and verbal communication in English and French, as well as fluency in business and technical terminology in both languages.
Administrative and General
- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
- Build excellent relations with the team, clients, vendors, and key venues through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter
- Work on ad hoc requests as required, typically during quiet times
#LI-TS1 #LI-Onsite
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.