Event Management Team Lead

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

Learn more at www.firstagency.com 

What You Would Get To Do:

• The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

Your Contributions

• The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by event intake team and confirms space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high profile groups, overseeing execution of larger scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by client and internal management
• Partner with the client on various strategic initiatives and projects
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an on-going basis
• Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the on-boarding/off-boarding process for all employees
• Ensure team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For

• Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.
• 5+ years’ event management experience, preferably within a large venue, hotel, or event management capacity
• 2+ years’ experience managing or supervising a team
• Bachelor's degree preferred or equivalent practical experience
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
• Excellent written and oral communication skills at all levels
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Administrative and General:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationship with team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

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