Senior Event Technology Manager (Cvent proficiency required) 5266392007

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Employment Type: Full-time

Location: Remote

Work Site Type: Remote

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

Location: Remote - must reside in the US and be able to work EST hours

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Event Technology Manager leads the strategy, implementation, and management of event technology solutions across virtual, hybrid, and in-person programs. This role consults with clients on best practices, advises on user experience, and oversees the development of registration platforms, event apps, and related digital tools. They provide leadership and support to the Event Technology team, ensuring seamless execution from pre-event planning through onsite delivery, while managing vendor relationships and staying ahead of emerging trends.

Domestic and/or international travel may be required with this role up to 40%.

Your Contributions

Consult with clients on Event Technology best practices and platforms recommendations
Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are kept informed as well
Advise and support Event Technology team members for all things Event Tech including pre-event and on-site support during execution
Advise on user experience of all pre-event and onsite registration for both virtual and in- person events
Implementation and project management of event registration websites, app builds and all technological aspects of our events
Management of room blocks and coordination with hotels
Database Management: ensure consistency of information and generating lists upon request
Manage client event communications such as save-the-dates, invitations, registration, confirmations, etc.
Reporting (response rates / new implications) and analytics and surveys
Print name badges, tent cards, place cards, departure notices, email confirmations, etc. where appropriate.
Manage relationships with technology suppliers

Team Management, if applicable, as not all Senior Event Technology Managers have people management responsibilities:

Manage, develop, mentor, and provide feedback to direct reports on an on-going basis
Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on events where required
Responsible for workflow and capacity management; flagging when scalable resources are needed
Manage vacation schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports
Provide input/feedback on big picture opportunities, issues, and challenges within the organization
Manage and promote communications to all team members to ensure maximum efficiency
Be aware of and manage any problems or issues which negatively affect productivity
Partner with FIRST People & Culture team and/or VP, Event Technology on all company initiatives, recruiting, and employee relations matters
Lead and motivate the team to work efficiently
Ensure the team is providing value for money to clients and seeking value adds where possible
Encourage and motivate the team to be knowledgeable of best practices and be proactive with ideas and creative solutions
Ensure team adheres to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary
Lead the team by example encouraging a happy and positive atmosphere

What We Are Looking For:

8-10 years’ related experience in Data Management and Event Technology including entry level meeting planning and coordination
Expert knowledge of Cvent is required
Strong proficiency with Microsoft Excel
Strong proficiency with registration website platforms such Splash, Certain, Aventri, Eventbrite other registration website platforms
Experience with virtual meeting and event platforms such as GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime, Inconf, vFairs or other virtual meeting and event platforms
Experience with on-demand badge printing, RFID, session scanning and lead generation
Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
Highly motivated, able to work independently
Exhibit strong work ethic, patience and a winning attitude
Strong oral and written communication skills
Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $92,880.00 - $106,812.00. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-remote #LI-KM1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

First Name

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Location

Do you live in the USA?

Do you currently, or will you at any point in the future, require sponsorship to work in the US?

Were you referred for the role by an existing FIRST employee? If yes, please add name(s).

Are you a current or past employee of FIRST? If yes, please share title and dates of employment.

Do you have any family member(s) that currently work for the company? If yes, please add name(s).

What is your desired pay?

Please provide city and state you currently reside in.

Are you able to work EST hours 8:30am-5:30pm?

Do you have 5-7 years of experience in event technology and attendee management for corporate events?

Do you have a minimum of 8 years using Cvent Flex?

Do you have advanced expertise Cvent Flex and other registration platforms?

Are you proficient with virtual meeting and event platforms? If so, please list event website platforms.

Do you have general knowledge of HTML and CSS?

Do you have a minimum of 5 years managing a team?

Are you a citizen or permanent resident of Iran, Syria, Cuba, North Korea, or the Crimea, Luhansk, or Donetsk regions of Ukraine, which are currently subject to U.S. comprehensive trade sanctions?

Please note that all candidates who are extended an offer for a role at FIRST will be required to undergo a background check. Subject to local laws, this may include verification of employment history, educational history, criminal background checks and certain financial disclosure depending on your role. Failure to pass such background check will result in your offer being rescinded. Please acknowledge your agreement to continue your application.

Since this position may sit within an investment bank, there are company-wide trading restrictions that apply to the new hire and any immediate family or household member. The hiring manager can provide further context if needed. Are you willing to comply with these policies?

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

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