Associate Director, Embedded Solutions

• Requires leadership of multi-service and/or global remit for a dedicated account or portfolio of accounts.
• Manage Team Leads, oversee team vacation schedules, and ensure constant client coverage. This includes oversight of the broader team.
• Collaborate with Team Leads to assess workload, team capacity, and identify pressure points. Manage resource allocation considering team members' skills, capacities, and career development.
• Oversee individual development plans and succession planning. Provide guidance for continuous improvement and focus team members on their growth. Ensure the execution of mid-year and year-end performance reviews.
• Identify and address performance issues or challenges that affect productivity, escalating concerns as necessary. Encourage open communication for rapid resolution.
• Ensure the team meets SLAs, tracks KPIs, and achieves event performance objectives. Promote smart working practices to improve team efficiency.
• Ensure adherence to SOPs, maintain accurate event documentation, and facilitate smooth transitions between team members. Support knowledge sharing within the team and across departments.
• Maintain positive client relations and ensure compliance with all client policies, legal, and compliance requirements. Act as a liaison between the team and the client, updating as needed.
• Coordinate bi-weekly team meetings, including content and agenda management.
• Provide guidance on creative problem-solving, monitor team performance, and support training initiatives.
• Work with the People & Culture team to recruit and develop talent, including overseeing training requirements and supporting leadership in hiring for open roles
• Lead onboarding for new team members, ensuring smooth transitions and effective induction processes.
• Partner with FIRST Leadership to ensure alignment on global initiatives and knowledge sharing. Engage as a member of the leadership team by providing input/feedback on the big picture.
• Oversee time tracking, ensure compliance, and address reporting issues. Analyze time tracking data and manage the quality control of inputs.
• Oversight and ownership of the general reporting required for QBRs.
• Support Account Director in conjunction with Operations leadership and own defined components of the RFP / contract renewal process.
• Strengthen relationships with client leadership and internal stakeholders.
• Provide feedback and support on key initiatives and refine processes for efficiency.
• Lead the development of the FIRST/Client SOP manual and ensure the team follows best practices.
• Identify opportunities for cost savings, value adds, and efficiency improvements across workflows.
• Monitor and manage monthly expenses and invoicing.
• Work with the FIRST account team and FIRST leadership to identify opportunities for expansion, process improvements, and reengineering in service delivery.

• 10+ years’ event management experience, preferably in the financial services industry or a corporate environment
• 3+ years’ of people management experience, including a proven track record of managing and training teams. Experience managing lower-level managers with oversight of the broader team
• Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences
• Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required
• Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required
• Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required
• Extensive experience in working with and managing senior clients
• Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Strong proficiency with Microsoft Office, specifically Excel
• Extensive industry knowledge of new suppliers, venues, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Leadership/influencing/negotiation and decision-making skills
• Travel up to 20%

• Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

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