Head of Venue Event Services (On Campus) 5030167007

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Employment Type: Full-time

Location: New York City

Work Site Type: Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do

This role will be responsible for defining and executing the strategy and delivery operations for global on-campus event services programs for a portfolio of global Fortune 500 clients. This role oversees the team that is responsible for all aspects of venue event operations, financial performance, client and guest experience, staffing, compliance, and strategic growth to deliver world-class event services across all designated on-campus client accounts. This high-visibility, client and executive leadership facing role requires exceptional leadership, deep operational expertise, superior client relationship management, and demonstrated success managing a large-scale global service business. This role will report to the Head of Global Operations and will be a member of senior management.

Your Contributions

Lead and operate fully integrated on campus event service programs, ensuring alignment with client and company objectives
Responsible for driving financial performance, profitability, and growth
Support development of comprehensive business plans for market penetration and account management for existing and new clients
Serve as a senior point of contact and trusted advisor for clients and internal stakeholders, building and maintaining strong, long-term relationships and delivering creative and effective solutions
Develop and present executive-level reporting on program performance, KPIs, financial results, and strategic initiatives to internal stakeholders, executive leadership and clients
Actively participate in external and internal opportunities and thought leadership activities to increase program visibility and success, maintain key networks and stay current on leading practices
Responsible for early identification, root cause analysis, and effective mitigation of business risks
Accountable for delivering successful operating performance results that meet or exceed plan
Establish and maintain operational best practices, performance standards, clear expectations, quality assurance procedures, escalation and resolution processes, training and development resources, engagement methods and
cadence (for teams and clients), metrics and reporting, and access to client feedback to ensure consistent delivery of operational and service excellence
Identify new opportunities for operational efficiency, innovation, and service enhancement. Champion new ways of working and use of AI.
Foster a culture of curiosity, continuous improvement, innovation and effectively lead change and transformation at scale
Leverage data, analysis and insights to drive data based decision making and future forward business modeling

Champion FIRST’s values and contribute to a culture of belonging, transparency, and collaboration
Lead, mentor, and develop a high performing, large, global, diverse team of event service professionals

Accountable for staffing models, resource allocation, and effective organizational modeling to achieve commercial targets and KPIs across all accounts
In collaboration with P&C develop and implement strategies that enhance the talent lifecycle experience and retention of high performers across all teams

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

15+ years of progressive experience in client leadership, business strategy, consulting, or marketing, with at least 10 years in a senior client services role within an agency or corporate environment

Extensive executive-level experience with significant financial responsibility
Demonstrated success managing complex, global, large-scale service delivery programs.
Demonstrated experience leading and managing large, global teams across multiple market segments, clients and locations
Navigating high change, matrix environments
Proven expertise in venue based event service operations
Exceptional communication and presentation skills, with the ability to engage and influence C-level clients and internal stakeholder
Critical thinking and strategic planning

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Salary expectations: $239,000 - $275,000

#LI-Hybrid #LI- FG1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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