Employment Type: Fixed Term
Location: London
Work Site Type: Hybrid
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.
Learn more at www.firstagency.com
Please note this is a fixed-term contract until the end of June 2026 with the potential to go permanent.
What You Would Get To Do
The Event Support and Attendee Registration Coordinator will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Coordinator will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. Additionally, the role provides administrative support to the broader Attendee Data Management team as needed.
Your Contributions
- Work with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
- Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
- Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
- Assist attendees and stakeholders with any questions regarding registration
- Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information (PII)
- Generating attendee lists upon request
- Responding to all client email within agreed upon SLAs
- Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
- Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
- Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
- Manage post-event attendee reporting
- Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed
- Supporting other members of the department with mailings, onsite assistance, ad hoc projects, etc.
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.
- 1-2 years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination
- Advanced knowledge of Microsoft Excel
- Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus
- The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred
- Able to manage multiple projects simultaneously
- Good written and oral communication skills at all levels
- Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
- Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-Hybrid
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.