Floor Ambassador

Employment Type: Full-time

Location: Zurich

Work Site Type: On-site

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do

As a Floor Ambassador, you will be the friendly and helpful face of our event spaces, providing essential on-site support to our clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that may arise. Your positive attitude and customer-focused approach will contribute significantly to creating a welcoming and successful event environment within a well-known tech company.

Your Contributions

  • Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
  • Proactively offer assistance and support to clients with immediate requests and inquiries.
  • Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
  • Liaise with various service line partners (catering, AV, security, room setup) and vendors to facilitate quick resolutions and fulfil requests.
  • Troubleshoot basic on-site issues and escalate more complex matters to the Event Management team.
  • Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
  • Support the setup and distribution of event materials, such as signage, stationary, badges and giveaways.
  • Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
  • Ensure event spaces are tidy and well-maintained throughout the event.
  • Provide wayfinding assistance and answer general questions about the event and venue.
  • Support guest registration and check-in processes as needed.
  • Assist with post-event breakdown and tidying of event spaces.
  • Communicate effectively with the Event Management team regarding any issues, requests, or observations.

What We Are Looking For

  • Entry-level position; some experience in customer service, hospitality, or event support is a plus, but not always required.
  • Excellent interpersonal and communication skills with a strong customer service orientation.
  • Positive and proactive attitude with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and the ability to think on your feet.  
  • Ability to handle multiple requests and prioritise tasks effectively in a fast-paced environment.
  • Must be fluent in English.
  • Must be able to work fully on-site. This role will be based within specific event spaces on the campus.
  • Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

  • Discretionary performance bonus (this will not be specifically outlined in the employment agreement, though)
  • Wellness stipend
  • Maven
  • EAP program 
  • Headspace
  • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-CB1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.