Attendee Data Manager

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

Location: Charlotte, NC (Hybrid - In office 2x week)

What You Would Get To Do:

In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Attendee Data Manager will provide the client with database management to ensure consistency of information and accurate data for their events by assisting in the development, testing and management of client event communications and online registration in addition to supporting attendees with the registration process. This role also manages room blocks, activity scheduling, onsite execution support including post-event attendee reporting. 

Your Contributions 

• Database management to ensure consistency of information using Cvent and/or proprietary client system in addition to Excel
• Accurate data, inputting when required
• Generating attendee, rooming and activity lists upon request
• Manage post-event attendee reporting
• Assist in the development, testing and management of client event communications and online registration 
• Assist attendees with registration process 
• Manage room blocks and coordinate with hotels
• Manage ticketing allocation for large, multi-day sporting and hospitality events
• Manage and coordinate ground transportation with clients and transportation companies as needed
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Assist event planners in contacting clients for relevant information – a/v details, gift sizes, presentations, etc.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Packing and sending all boxes – prepare shipping grid, investigate customs policies, etc.
• Supporting other members of the department with mailings, onsite assistance etc.
• Support event project managers/coordinators on overall program logistics, production and implementation, when applicable
• Onsite event execution support
• Assist with the training of new joiners and mentoring existing team members
• Strict and accurate adherence to company’s time tracking policies and systems

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• 5 – 7+ years’ experience in Data Management and Event Technology including meeting planning and coordination
• Bachelor’s Degree preferred
• Advanced experience with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function)
• Rooming list management experience required
• Ticket management experience preferred
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite and other registration website platforms
• Experience scheduling/managing 1-on-1 meetings is a plus
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Industry knowledge of new suppliers, services, and best practices
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Experience in working with and managing senior clients 
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required (30-50%) to be on-site at events and/or troubleshoot remotely

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $55,000 – $80,000. This role is also eligible for an annual discretionary bonus.

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