Employment Type: Fixed Term
Location: London
Work Site Type: On-site
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.
Learn more at www.firstagency.com
Your Contributions
- Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
- Work across various event spaces, traveling between different floors and buildings throughout the day
- Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed, packaging, taping, labeling, and sorting tasks.
- Remain at times in a stationary position for prolonged periods throughout the day to support the running of our events
- Move around in different positions to accomplish tasks in environments including tight and confined spaces (moving packages in storage rooms, coat rooms, etc)
- Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
- Support events onsite which could include managing multiple events a day
- Troubleshoot issues and escalate any advanced needs to the appropriate internal partner#
- Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
- Assist event managers in the planning of large-scale events
- Support the end-to-end planning for small-scale events as needed
- Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
- Responsible for compiling reports related to on-site events including post-event data
- Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details
What We Are Looking For
- Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.
- 0 – 1+ years’ event coordination experience including internships or other applicable experience related to the responsibilities of the role
- Bachelor’s Degree preferred
- Must be fluent in English
- Must be able to work fully on-site
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
- Knowledge of basic and fundamental standards of event management and event operations
- Excellent interpersonal, communication and organizational skills
- Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
- Creative problem solver, resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure
- Experience working on large and complex databases is a plus
- Flexibility of hours, must be willing to work mornings, evenings and potentially weekends as needed
At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-Onsite
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.