Event Technology Coordinator - Agency NY

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. 

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals.  At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. 
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

Location: New York, NY (minimum 2 days a week)

What You Would Get To Do: 

The Event Technology Coordinator is responsible for assisting the event technology team with registration websites, database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request. This role may also need to provide support to the event delivery team needing assistance with event and meeting coordination. 

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions 

• Support the team with event registration websites, app builds and all technological aspects of our events
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Creating and distributing online surveys, electronic invitations, and other registration-related communications
• Effectively communicate with clients; responding to all client queries within the agreed service level agreements 
• Assist in contacting clients for relevant information pertaining to the event
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate  
• Travel periodically to oversee attendee logistics and registration for offsite events (10% annually)
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process. 

• Bachelor's degree preferred or equivalent practical experience
• Advanced Microsoft Office – specifically with Excel skills required
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms is preferred
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, Splash, Eventbrite, Aventri SpotMe, Concise Chime or other virtual meeting and event platforms is preferred
• General knowledge of HTML and CSS is beneficial, but not required
• Good oral and written communication skills
• The individual must be comfortable assisting clients over the phone in navigating registration websites
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
• Highly motivated, able to work independently
• Exhibit strong work ethic, patience and a winning attitude

United States Residents: The base pay for this position ranges from $64,350 to $75,000. This role is also eligible for an annual discretionary bonus.

Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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