Senior Event Technology Manager

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do To

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and serve as the Senior Event Technology Manager. The Senior Event Technology Manager will be responsible for the operations of technology, event websites/apps, data management, and other analytics, in addition to supporting the client, FIRST management, and the broader team on projects outside of delivery to drive best practices across the team.

• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Confidently lead on the highest profile and complex events, at times providing more junior team members with project guidance
• Develop and manage a wide range of online registration projects
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
• Innovating on new technology and how integration will flow between systems
• Database Management: ensure consistency of information and generate lists upon request
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc
• Manage relationships with technology suppliers, including the negotiation of contracts
• Effectively communicate with internal and external clients over the phone, in person and via email
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Coordinate planning, building and utilisation of mobile apps across a variety of projects when relevant
• Lead contact for attendee management and technology vendors, including pre-event and during execution
• Responsible for all registration collateral and equipment management
• Create and distribute post-event client surveys
• Registration desk flow design and set-up
• Review and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking etc
• Reporting (response rates / new implications), analytics, and surveys
• Advises onthe  user experience of all pre-event and onsite registration for both virtual and in-person events
• Assist with the recruitment of new team members
• Train other staff on current technology and processes
• Travel domestically and internationally in support of client events
• Support other members of the department as needed on ad-hoc projects
• Responsible for capacity management and flagging when scalable resources are needed
• Take a consistently proactive approach to creating and delivering enhancements to project delivery, and drafting best practices to support implementation
• Identify process inefficiencies and implement any changes in alignment with management
• Mentor, train and support other team members as required, taking on additional responsibility outside of event management to support efficiencies and enhance collaboration

What We Are Looking For

• Demonstrate consistent, strong leadership skills together with extensive, advanced project management experience
• Extensive experience, including meeting planning and coordination, including event and registration technology
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Ambitious, proactive, and highly organised, with excellent writing and oral communication skills
• A calm and flexible approach to handling pressure and stress
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Actively demonstrate strong self-awareness and empathy for each member of the project team
• Approachable to support all team members with day-to-day guidance and challenges
• Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

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