Employment Type: Full-time
Location: Jersey City, NJ
Work Site Type: Hybrid
Building A Brand Starts With Our Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.
Learn more at www.firstagency.com
Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time)
We are seeking an experienced hospitality professional with a proven background managing executive-level client experiences at premier sporting events.. This role will oversee VIP suites, ticketing programs, and high-touch client experiences that require impeccable attention to detail and delivery of white-glove service for C-suite executives and senior leaders.
You will work closely with internal stakeholders, external venues, and vendors to ensure flawless execution of marquee hospitality events that align with the Firm’s strategic client engagement goals. Limited domestic travel may be required.
Your Contributions:
Executive Hospitality & Ticketing
- Manage hospitality suites and ticket allocations for major sports and entertainment events.
- Oversee end-to-end client experience, ensuring seamless logistics and an elevated, white-glove service standard for C-suite guests.
- Partner with venues, vendors, and ticketing teams to manage allotments, suite build-outs, food & beverage, and client gifting.
Event & Program Management
- Lead planning and execution of executive hospitality programs tied to marquee events.
- Coordinate travel, hotel, and premium hospitality logistics for clients and executives.
- Support budget tracking, vendor contracts, and invoice management through internal systems.
- Create and manage event communications, including invitations, RSVPs, and on-site client support.
Stakeholder Engagement
- Build trusted relationships with internal business partners, ticketing teams, and external venues.
- Serve as a polished, professional point of contact for executive guests.
- Contribute creative ideas to enhance the Firm’s hospitality offerings.
What We Are Looking For:
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.
- 5–7 years’ experience in sports & entertainment hospitality with direct responsibility for executive/VIP clients.
- Demonstrated experience managing hospitality suites and ticketing programs at major sporting events required
- Track record of providing white-glove service to C-suite executives.
- Strong vendor/venue management skills and familiarity with sports/entertainment environments.
- Highly organized, detail-oriented, and calm under pressure.
- Bachelor’s degree preferred (or equivalent experience).
- Willingness to travel domestically as required.
- Creative problem solver, resourceful, team player
- Calm and flexible approach to handling the pressure and stress of ever-changing demands
- Ambitious and proactive
- Good working knowledge of MS Office Suite
- Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines
At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
- 401 (k)
- Five Flexible Spending Accounts Options
- Generous Paid Time Off Allowance
- Employee Assistance Program (EAP)
- Life, Disability & Pet Coverages
- Wellness Stipend
- Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
- Aura Identity Theft Protection
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.
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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.