Frequently Asked Questions
How do I get there?
The closest tube station is Knightsbridge – take the ‘Harrods and Brompton Road’ exit to arrive right outside. Green Park is the closest station with step-free access. There are also a number of buses that will take you almost to the door.
Where do I go when I arrive?
Meet the FIRST and Harrods team at Entrance Door 5A, marked on the map. The entrance opens from Hans Crescent, a pedestrianised zone, next to the Harrods/Brompton Road exit to Knightsbridge tube station.
Is there a cloakroom?
Harrods does not provide a public cloakroom service, however on arrival, should you wish to leave any possessions safely out of the way before the tour, a member of the FIRST team will be on hand to assist. Your items will be attended at all times in the Studio Frantzén Terrace, where we will be dining.
Is there a dress code?
Please arrive however you feel most comfortable.
What should I do if I’m running late?
We encourage you to arrive by 09:00am so we can promptly start the tour. If you are running late, please contact Symran on 07545 537416. Members of the FIRST and Harrods teams will be at the entrance to meet you.
I have mobility issues or specific access requirements, what should I do?
Contact symran.lee@firstagency.com. Harrods has step-free access to all areas of its premises, disabled toilets throughout and can provide wheelchairs on-site for anyone in need. If you have any concerns or specific requests, please let us know and we will ensure you are able to attend most comfortably.
What’s on the menu?
For this exclusive breakfast experience, the Studio Frantzén will be preparing a selection of freshly baked pastries, followed by Eggs Florentine: poached eggs with brown butter hollandaise. Teas, coffee, fruit juice, water and breakfast cocktails (including alcohol free) will accompany. Please note that for health and safety reasons, no food or beverages will be served before or during the tour. If you have any food allergies, dietary requirements or preferences, please contact symran.lee@firstagency.com by Thursday 29th August and we will ensure you are catered for.