Please send all invoices as PDF email attachments to the automated Concur Invoice inbox: FIRSTINVOICE@Concursolutions.com and CC your FIRST contact.
Only send invoices and credit notes.
Invoices must include the following, or may be rejected:
- Unique Invoice Number
- Invoice Date
- Attention To
- FIRST contact who requested your service
- Project Name
- Bill From address
- Bill To address
- FIRST company name & address as listed on your project agreement
- Ship To address if different from Bill To address
- Goods/Service description
- Service Date/Period
- Amount(s) being charged,
- shipping & handling costs listed separately (if any)
- VAT/Sales Tax amount and rate, if applicable
- VAT/GST number, if applicable
- Indicate lines that are taxable/not taxable if all items on the same invoice are not taxable
- Contractual Payment Term
- Due date per the project agreement
Invoices sent successfully and on time will be processed and paid according to agreed payment terms per your project agreement.
When Concur successfully receives your invoice, you will receive an email notification.
Do not send invoices to the inbox more than once unless specifically requested.
Do not send statements of account, these can be sent to the following regional Finance team email addresses based on the region you are located in.
AMRS: AMRS.FINANCE@firstagency.com ǀ EMEA: EMEA.FINANCE@firstagency.com ǀ APAC: APAC.FINANCE@firstagency.com
Invoice Issues:
- You will be contacted by FIRST’s invoice team within 24-48 hours if there is an issue capturing your invoice as submitted.
- If your invoice is rejected, you will receive an email advising why your invoice was rejected and additional guidance to correct and resubmit it.
Additional Notes:
- Emails missing attachments or that have attachments that are not valid invoices per the above will not be processed.
- Direct the invoice to the attention of your FIRST contact and copy this contact on your email submission.
- Invoices missing an ‘Attention To’ will land in a generic queue and result in longer processing time.
- If you require payment in installments, break the amounts into separate invoices and submit them separately for payment.
